Last updated: August 16, 2026
This policy applies to deliveries fulfilled by Puja Pravaha (ABN 40 916 856 161) within Australia.
We currently deliver across Australia. Delivery availability and timing may vary by postcode, product type, and courier network conditions.
Deliveries are usually fulfilled through Australia Post (AusPost) or similar courier providers. For nearby locations, we may also complete delivery directly ourselves where available.
Estimated dispatch and delivery windows are provided at checkout or in confirmation communication. These estimates are not guaranteed and may change due to demand, weather, or carrier delays.
Shipping fees are calculated at checkout unless otherwise stated. Additional charges may apply for remote locations, urgent requests, or special handling.
Please ensure your delivery details are correct. We are not responsible for delays or losses caused by incorrect addresses, unavailable recipients, or restricted access at delivery locations.
If your delivery is missing or arrives damaged, contact us within 7 days of expected delivery or receipt. We will investigate with the carrier and work with you on an appropriate resolution.
For shipping support, please reach out through the Contact pagewith your order number and delivery details.
