Last updated: August 16, 2026
This policy applies to purchases and bookings made through Puja Pravaha (ABN 40 916 856 161).
We generally do not offer refunds for change-of-mind purchases. If you need to request a change, contact us as soon as possible and we will assess your request based on order stage and product type.
If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery with your order number and photos (if applicable). We may offer a replacement, repair, store credit, or refund depending on the issue and your rights under Australian Consumer Law.
Cancellation and rescheduling requests are handled case-by-case. Outcomes depend on preparation, supplier commitments, and event timing. Contact us immediately if your event details change.
Approved refunds are returned to the original payment method. Processing times vary by payment provider and bank, and may take 5 to 10 business days after approval.
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law, including consumer guarantees that cannot be excluded.
For refund or cancellation requests, contact us via the Contact pageand include your order number.
